This is totally unfair hair ella discount code that you guys offer these offers, and do not tui ie discount code clearly communicate information to customers.
Once I mentioned how long i was on the phone, the phone call disconnected.
On February 15th when i was moving in March, I decided to switch from Comcast to Fios because they were offering a 300 visa gift card for new customers who signed up with Fios bundle services.
Did i mention, it was their mistake in the first place, and i way original offered by the sale rep in Walmart.
Now that I have faithfully paid my bill on time, I'm giving the run around about my gift card. They search my order nothing, I quickly pulled up my original email that had my 300 dollar gift card on there.Well lord and behold there was still no gift card part of my order, i'm beyond mad at this moment.I feel like i'm being glass birthday gifts punished for their mix. I called them back and spoke with another supervisor, and she basically stated since " sincade changes TO MY plan" and the current plan i have does not offer a 300.00 gift card.After viewing the email I noticed that the amount on the email was higher then what they offered in the store.
This is scam, you get customers to switch to your services or sign up, but do not honor the incentives you offer.
When I look this up on the Internet, many customers have complained about the same issues.
They emailed me a confirmation of my order, that outlined my services, along with how much my monthly bill would look like, and the requirement of the 300.00 visa gift card.I escalated this to a supervisor once again, by now I have been on the phone with them for over 1 hour and 24 minutes. I reached out to them in April to check the status of my gift card, and was informed, there was no gift card part of my order.I quickly escalated this to a supervisor, in which I was transferred from customer service to the reward department, back to customer service to a supervisor again. They didn't even call back.I switch my services to Fios, because they had a great bundle package and reward of 300 attached.Someone drop the ball here, and now I have to pay by NOT getting my gift card unacceptable verizon! I was told in April I will get my card, now it's June I'm basically told sorry I cant help you, and if you want the card you have to switch your plan to the.99 plan in order to get. They finally decided, since it was part of my original order, that I will still receive my gift card and they will make notes to my account if there was in problems in the future.
They stated after 90 of paying your bill on time they, will send you an email regarding the offer.